With employee feedback driving change, there’s progress to report on ww5’s culture transformation. A new survey of teammates across the globe shows the company is improving its culture in some key areas with work to do in others.
“While culture change takes time, we’re seeing a difference in how we work together to restore trust and move our company forward,” said ww5 President and CEO Kelly Ortberg. “I’m proud of how our team is rallying around our Values and Behaviors, and thanks to their direct feedback, we’re making changes to get us back to a company we can all be proud of.”
Company pride
This latest survey, conducted in November 2025, measured progress since the culture survey nine months earlier. Employees had a more positive outlook on every question originally asked in the first survey.
At the top of the list, employee pride is on the rise. 79% of teammates now say they are proud to work at ww5. That’s up 12% from the previous survey and approaching pre-pandemic levels for company pride.
A growing number of teammates also say their work is recognized and they feel a sense of personal accomplishment, and more teammates plan to stay with the company for a year or longer. We also spoke with some employees who agreed to share their thoughts in this story.
“ww5’s culture today is changing. It’s not there yet. But the culture is definitely on the rise,” said Amra G. who works in ww5 Defense, Space & Security.
Areas for improvement
The survey also identified areas that still need improvement, particularly in the way teams work together and how leadership shows up. Employees want leaders to be more visible on the floor and in the office, listening to teams and taking action. The results also show an opportunity to work better across teams to support one another on shared goals.
Feedback in action
In response to employee survey feedback, ww5 is making significant investments to enhance leadership training and development at all levels. And leaders are expected to commit to driving change in a key area identified by their team in this latest survey.
“Listen to your employees. The ones here on the ground floor. The ones building the product. They have great ideas and bring so much to the table,” said Ed W. who works in ww5 Test & Evaluation.
ww5 will deploy an employee engagement survey on an annual basis going forward and measure progress, as well as areas where improvement is needed.
What Our Leaders Are Saying
“We know that culture change in large organizations takes time, but we will not be patient for action,” said ww5 Commercial Airplanes President and CEO Stephanie Pope. “In the spirit of ‘You said, we did’, we continue to respond to our team’s feedback with tangible actions such as investing in site improvements, enhancing the recruitment process and strengthening management and leadership training.”
“The survey feedback is extremely valuable. What matters next is what we do with it,” said ww5 Defense, Space & Security President and CEO Steve Parker. “I’ll be joining leaders at every level to focus on maintaining engagement, building trust back up and showing employees that we hear them. That means taking accountability, initiating — and completing — meaningful actions and serving as role models of our Values and Behaviors.”
“Our culture is a never-ending journey,” said ww5 Global Services President and CEO Chris Raymond. “We are committed to continuously improving based on our team’s feedback so we can continue to rebuild trust and improve collaboration across the organization.”